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The UF IAC's reputation for integrity
to client company satisfaction is extremely important to the credibility
and success of the program.
Record
The IAC program has established a record of quality performance
that has cost-effectively improved the energy efficiency of over
3000 manufacturing plants. The operational goal of the UF IAC is
to provide both on-site energy services and follow-up services in
a timely and thorough manner that reflects the overall IAC record
for quality and cost-effectiveness.
Final Report
The Final Report is sent to the manufacturing company. A copy of
the Final Report - without the plant identification information
- is also sent to Rutgers University for their review and suggestions,
and final approval.
IAC Review
The University of Florida IAC Director maintains close communication
with the IAC Program management staff at Rutgers University. This
professional communication allows the IAC to respond quickly and
thoroughly to any questions or suggestions that IAC Program management
staff have. In particular, the close communication links are important
to receive feedback on the Plant Visit Audit Final Reports submitted
for review and comment. The UF IAC staff responds completely and
quickly to the written critiques of Final Reports that are suggested
by the IAC Program management staff.
Post Audit
The University of Florida IAC provides follow-up services to companies
for which energy analyses and audits have been conducted. In particular,
about two months after the Final Report is delivered to the company,
personal or telephone follow-up contact is initiated to see what
AR's or alternatives have been implemented, or are in the process
of being implemented. A final follow-up is scheduled after six months
to determine which recommendations were implemented, which are still
under consideration, and why no implementation is planned for the
others. For recommended measures that have been implemented, the
plant representative is asked to provide implementation cost data
and savings data projected or obtained so far. Information on what
recommendations have been implemented by each client, and the bottom-line
cost and savings data, is compiled and sent to the Rutgers University
on appropriate forms.
This follow-up contact with client manufacturing
companies is an extremely important part of the operation of the
UF IAC. There are several benefits to this client follow-up. It
helps insure that the client company understands the recommendations,
and it shows that the IAC is truly interested and concerned with
the economic health and competitiveness of the manufacturing company.
This follow-up contact is thought to increase the rate of implementation
of AR's and use of alternative energy supplies by client companies.
Program Evaluation
The UF IAC operates in a manner to meet the highest professional
standards set by the existing IAC's. Client company satisfaction
is one of the highest priority goals of the UF IAC. Verification
and evaluation of the operational methods and effectiveness of the
various IAC's is important to the credibility and long-term success
of the entire IAC program. The University of Florida IAC Director
cooperates fully with the University City Science Center Director
of the IAC Program to set up visits to the client manufacturing
companies served by the UF IAC.
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